Hi Folks,
Details for the next Christchurch SharePoint User Group session are shown below. Please note this is occurring one week later than usual on Tuesday, 1 July (yes, I do have it right this month!) To compliment what should be a very engaging and informative topic, we also have three great prizes to give away courtesy of Microsoft.
To assist with our catering arrangements, please register for this event by responding to this e-mail indicating your attendance, or the total number of attendees if bringing others.
Hope to see you there,
Matt and Gary
Knowledge Management within Customer Services – could SharePoint be your enabler?
With customers changing expectations of service and the different ways they want to interact with organisations it is important to understand where your knowledge resides. The multi channel and 24hr world creates new demands on your organisation, therefore effectively managing the customer lifecycle within this dynamic environment is crucial to a successful business.
The ability to deliver effective customer service and lifecycle management relies on your Knowledge Management strategy. A Knowledge Management strategy should mutually co-exist with your IT, HR and Operations strategy. This session will look at Knowledge Management theory and principles, focussing specifically on how IT in particular, can be an enabler of Knowledge Management. These principles will then be related to functionality provided by SharePoint or various add ons within the context of customer service.
Presented by: Mark Ginnever, Business Development Manager, Intergen Limited
Intended Audience:
· IT Pros
· SharePoint Project Managers
· SharePoint Analysts
· Information / Knowledge Managers
· Customer Service Managers
Date: Tuesday, 1 July
Time: Beer + Pizza from 5:30PM, Talks from 6:00PM to 7:00PM
Location: Canterbury Innovation Incubator (CII), 200 Armagh Street (opposite Centennial Leisure Centre)